Privacy Policy

Effective Date: September 14, 2026

This Privacy Policy applies to steamplantspokane.com. This policy describes how we collect and use information, which may include personal data, that you provide on our website. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.

Data Collection

The types of personal data we collect include:

• Your first name, last name, email address, phone number, and any message content you provide
• Credit card or payment details when you place an order through Toast, EZCater, DoorDash, or Uber Eats
• Reservation details, including party size, date, and time, along with any special requests you share with us
• Event, private dining, wedding, and catering inquiry details, including guest count and event date
• Data you provide when signing up for our newsletter or participating in promotions

You may always choose what personal data, if any, you want to provide to us. If you choose not to provide certain details, some of your interactions with us, such as completing a reservation or event inquiry, may be affected.

Data We Collect Automatically

When you use our website, we also collect information automatically, some of which may be personal data. This includes IP address, general location, device and browser type, pages visited, time on site, and referring website. We collect some of this data through cookies. For information on how we use cookies, see the Cookies section below.

Processing Purposes

We use your personal data for the following purposes:

A. Reservations. We use your personal data to complete and manage your dinner reservation through OpenTable.

B. Orders. We use your personal data to process online orders and payments through Toast, EZCater, DoorDash, and Uber Eats.

C. Event and Catering Inquiries. We use the information you submit for private dining, weddings, catering, and event requests to respond to your inquiry and coordinate your event.

D. Customer Service. We use your personal data to respond to questions, requests, and feedback.

E. Marketing Activities. If you sign up for our newsletter through Klaviyo, we use your email address to send updates, offers, and event announcements. Every marketing email includes an unsubscribe link, and you may opt out at any time.

F. Analytics and Improvements. We use data collected through Google Analytics (GA4) to understand how visitors use our site and to improve the website and our services. We may share aggregated, anonymized data with third parties for this purpose.

G. Security and Fraud Prevention. We use information to detect and prevent fraud and other unlawful activity, including in connection with payment processing.

H. Legal and Compliance. We may use information to resolve disputes, comply with legal obligations, or respond to lawful requests from law enforcement.

Legal Bases

For purposes A through C, our use of your data is necessary to fulfill the reservation, order, or event request you’ve made with us.

For purposes D through H, we rely on our legitimate interests in operating, securing, and improving our business and website. Where required by law, we will obtain your consent before using your data for direct marketing.

Data Sharing

We share your information with the third party services you interact with on our site, each of which processes data under its own privacy policy:

• OpenTable, for reservations
• Toast, for online ordering and payment processing
• EZCater, for catering orders
• Uber Eats, for delivery orders
• Klaviyo, for email marketing and newsletter communications
• Google Analytics (GA4), for website analytics

We also work with other service providers who process data strictly on our behalf, such as payment processors or IT support. These providers are not permitted to use your personal data for their own purposes.

We may disclose personal data to law enforcement or other authorities where required by law or necessary to prevent or investigate fraud or other unlawful activity.

Security

We use reasonable administrative and technical safeguards to protect the information we collect, including payment data processed through Toast, EZCater, and Uber Eats. No method of online transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services, comply with applicable law, resolve disputes, and otherwise operate our business, including for fraud prevention. If you have questions about how long we retain a specific type of data, contact us using the information below.

Your Choices and Rights

• You can ask us for a copy of the personal data we hold about you
• You can ask us to correct inaccurate personal data
• You can ask us to delete your personal data, subject to any records we are required to keep for legal or accounting purposes
• You can withdraw consent for marketing communications at any time by using the unsubscribe link in any email or by contacting us directly

We rely on you to keep your personal data accurate and current. Please let us know of any changes by contacting admin@rubyhospitality.com.

Children’s Privacy

Our site is not directed at children under 13, and we do not knowingly collect personal data from children under 13.

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or want to exercise any of the rights described above, contact us at admin@rubyhospitality.com.

Changes to This Policy

This Privacy Policy may change from time to time. The effective date at the top reflects the most recent revision. If we make material changes that affect how we use your personal data, we will take reasonable steps to notify you.